Hello guys,
I've been back and forth with the oasis support tickets team and waiting for months, literally months, closing in 6 months till Tencent's "technical team" gets back to oasis games on my issue. So I have nothing else to do but share this with all of you, and hopefully, this will speed up the process.

I was playing this game intensively from day one on my account on server S112 - Jinin since the day I created it years ago (2015 I assume~), after 2-3 years into the game I started playing less and less until I dropped it (fully around 2020), and just recently I tried to log in but I couldn't, turns out my password was changed, I've tried to recover, but safety email was changed too, I assumed it's *ers work.
Fast forward to the fact, I've provided literally everything to the oasis support team that I've been asked for: bank details, purchases history, multiple screenshots, log in details, and much more (emails, login places, registration details, photos of managing account, transactions, bills, etc) furthermore, I provided time stamps, even more details such as I was game Liason for my server and everything matched with my account.

Now once I assume they checked and confirmed everything out, they started to keep spamming me with answers like this :

We deeply apologize for the delays in resolving your issue. Please be rest assured that your issue has not been forgotten.
We will contact the technical team and find out the progress on this and will let you know the results as soon as possible. Unfortunately, we have yet to receive an update from our technical team, but we will notify them on Monday since it is currently the weekend unfortunately, we have yet to receive an update from our technical team, but we will notify them on Monday since it is currently the weekend.

It's been going for months like this, and I'm sorry guys, I'm not here to judge, But I'm working as a senior game developer, and with the information provided by the player, get his player data from the database, reset his email, account and work such an issue with his account, it shouldn't take even a day. Especially if we are talking about a company like Tencent which has thousands of programmers on its team. So who's playing who now.
If Daisuke still rocking Oasis game liaisons, and overall most of the show here I hope this message will reach him, or his team, and my issue will be addressed and fixed with me asap. I'm tired of waiting. Of my game content where I spent thousands of hours & money.
Thank you for your time, and I do believe people running oasis support zendesk auto message replies should be fired, irresponsible at their job

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