Hello,
Unfortunately, all issues of account recovery must be done through the in-game tech team, either by using the account recovery tool, or by creating a CS ticket in-game or in your user center. This issue is not something we can assist you with through this medium, unfortunately. :( Here are the links to the two platforms you may use. Please keep in mind that recovering your account by creating a ticket will require more stringent information checks.

https://profile.oasgames.com/web/reset-password/get-user-name?lang=en-us

https://support-center.oasgames.com/


Edit:

If you are getting these responses repeatedly it means the information you have submitted is insufficient. Please double check the information you have submitted and try again/resubmit. Thanks! :D

Hello,
I did in fact read your full explanation. Unfortunately, as mentioned, all issues of account recovery must be handled through the two sources I provided to you. If you feel there is an error, please contact the team through those methods. As mentioned before, it is possible you are missing key information that was requested. Alternatively, your appeal process may have been denied. In any case, you will need to contact the team through those channels.
Thank you and have a great day!