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Nickname: Daiske
User Group: User
Statistics: Topics 164 ｜Posts 3533

ACTIVITY: Registered: 2017-07-24 19:01:54; Last Login: 2023-08-10 18:18:08; Last Post: 2022-02-22 06:59:27

TITLE SECTION REPLIES/VIEWS LAST POST

html 5
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Hello. We continue our work on fixing all of the login/availability issues. We understand this situation is not easy but we ask for your patience. Right now, there are few options our players can choose from in order to access and play the game. As for the switching to html5, it's not as easy as it seems. We are not able to discuss or provide more information at the moment but please be assured that we are aware of your feedback and we are doing our best to ensure everyone is able to access the game without any problems.
"

Bugs & Support

34

8238

jetwinchester
2021-01-16 18:00:18

[Other] About Server Merges
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Hello carbok! That is correct, merge information are not influenced or even shared with our moderators. While we keep collecting merge request (and yes, we do take them into consideration), it does not guarantee that any server merges will occur in next week or even month. We reserve the right to delay or cancel serve merges due to unforeseen cir*stances. Once we are ready to merge server, we will always announce it via News section and notices via our official social accounts.
"

Bugs & Support

6

3602

Daiske
2020-09-18 19:45:46

[Bugs] When will you give Spring season rewards?
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Hello~ All affected servers and its players received compensation on June 12th. If you believe you did not receive compensation, we kindly ask you to contact us via Customer Support ticket. We will review all of the individual logs and confirm with you weather you have receive compensation or not. We apologize for this situation.
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Bugs & Support

24

10975

Daiske
2020-07-02 20:20:41

[Help] Merge Updates?
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We are aware of the requests from early servers and are looking into possible options that could solve the issues you guys have mentioned and reported to us via your merge requests. While I cannot promise your servers (early servers such as S2 or S4) will be part of the merge planned for July, we are not putting you out of table. Please be a patient.
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General Discussion

8

5490

CONLY
2020-06-29 09:52:27

[Help] Merge Updates?
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Hi~ Next wave of server merges will come in July. We apologize for the delay but there is a lot of things that need to be taken into consideration (including your feedback and requests), therefore,we want to approach server merge schedule with care and proper planning. More information regarding upcoming merges will be posted later on. EDIT: I should mention that our current plan is to start merging servers again in July. That is just a plan and it may change. However, feel free to keep sending us your requests. They do matter and we take them into consideration.
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General Discussion

8

5490

CONLY
2020-06-29 09:52:27

[Bugs] Zetsu
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Hello ~ Thank you for reporting this issue to us. We are currently investigating cause of this issue and reviewing all of the information and footage that was sent to us. We ask for your patience.
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Bugs & Support

8

4167

Yeshe V
2020-06-30 05:01:54

Asura Otsutsuki
"
Hello~ Thank you for reporting this problem to us and also for additional information + video. We are currently reviewing and an*alyzing all of the information/reports we have received regarding Asura. We ask for your patience, we will fix all of the mentioned issues as soon as possible once we identify cause of them. If you encounter anymore issues or problems feel free to update your support ticket. UPDATE - We were able to identify and fix issues regarding Asura Otsutski's skills. Fix will be implemented to the game during tomorrows maintenance. We apologize for the inconvenience.
"

Bugs & Support

9

5140

ZeroNotHero
2020-06-24 20:56:02

Groupmate's account got stolen.
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Hello~ I will be closing this thread since it is turning into a discussion. We have been informed of this issue and are reviewing all of the reports and screenshots provided to us. We will take all necessary actions against those who break not only our game rules but also ToS. Thank you for bringing this problem to our attention, have a nice day.
"

Bugs & Support

33

20451

Daiske
2020-06-17 20:36:30

[Simple Idea] F2P Oriented Servers?
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Thank you for the suggestion. At the moment we do not have any plans to implement such server. However, your idea was shared with rest of the development team.
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General Discussion

16

11522

Daiske
2020-03-12 23:00:35

Give me my coupons back
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Hello Please contact us via Customer Service ticket. We will check your logs and tell you where your coupons were used.
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General Discussion

6

3554

Daiske
2020-03-12 22:59:09