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Nickname: Daiske
User Group: User
Statistics: Topics 164 ｜Posts 3533

ACTIVITY: Registered: 2017-07-24 19:01:54; Last Login: 2023-08-10 18:18:08; Last Post: 2022-02-22 06:59:27

TITLE SECTION REPLIES/VIEWS LAST POST

[Bugs] Ingots disappered over maintanance
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Hello. From your screenshots, I can see that you are playing on the phone. Please note, that game is not supported or designed for phones and any issues you experience while playing on phone won't be checked or solved by our customer service. However, regarding this case, please contact us via customer service ticket and we will check your logs to see where you ingots went. link to our customer service - click here
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Bugs & Support

3

710

Daiske
2019-09-25 18:29:59

Humors about the game will be closed
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Hello ~ At the moment we do not have such plans, the game is active and doing fine. We appreciate your concerns. If such situation should happen, we will of course make sure to inform players in advance but we are happy to say that game is active. I will be closing this thread since it does not belong to CS section. Have a nice day.
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Bugs & Support

16

11236

Daiske
2019-09-24 18:46:11

An Open Letter to Oasis Part 2
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As previously mentioned, we plan to implement this feature in a way so players won't have problems to obtain new refines or upgrade their refines. It will be a long process since not everything can be done in one week/event cycle but we will make sure to monitor the situation after maintenance. I will note all of your suggestions and share it with rest of the development team and we will see what we can do. Thank you for the feedback~
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General Discussion

135

77878

MasterSteiner
2019-09-23 11:06:04

An Open Letter to Oasis Part 2
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I agree, we should have clearly stated such information in the thread, mistake learned. It is hard for us to decide such thing because what can we do? Strip mods of their powers so they can post it and then give it back to them? That would not work since they need to monitor forum. Or let some newly created account post it? Everyone would think it is a troll or just random person not worth their time. Next time we let moderators post unofficial surveys/polls, we will make sure to clearly state that it is not official one. We apologize for the confusion and all the chaos this whole situation caused.
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General Discussion

135

77878

MasterSteiner
2019-09-23 11:06:04

An Open Letter to Oasis Part 2
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We usually announce if survey has any impact on our decision-making or if it is official. This time, there were no words from us except that one comment from me. To explain that comment - while it is true that this survey was not official, we still wanted it to be as realistic as possible (that is why it was allowed to be posted on forum) and I also wanted to help mods so they do not have to to go trough a lot of hate comments (not only comments via survey but also comments in thread were getting out of hand and forum rules are here for a reason). My comment in no context should be considered as making this survey as something official or this survey having any impact on our decisions. We did one survey regarding this update in the past, therefore, we don't think there was need for another survey.
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General Discussion

135

77878

MasterSteiner
2019-09-23 11:06:04

An Open Letter to Oasis Part 2
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Hello~ I'm flattered that you think I am the one making such decisions. This update was planned and there were no plans to change or cancel it based on the survey results. Survey was not planned at all. But moderators were determined to show us your opinion once more and we allowed them to create unofficial survey, No one is blaming moderators, they were aware that this survey is not official. We appreciate our moderators and the work they do for our community. We also deeply care about your opinion and we take your feedback into consideration. While this survey did not change our opinion on this update, we acknowledge that this update is serious but also game changing. Therefore, due the feedback we've made decision to include ultimate runes in more events and also include more ways how players can obtain them so this update won't have such impact on the game. We ask you to give this update a chance. As long as this thread stays civil and no forum rules will be broken, no one will delete or close this thread.
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General Discussion

135

77878

MasterSteiner
2019-09-23 11:06:04

General Rant
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Hello. The survey that was posted in News section was not official survey done by us but our moderator team. We've never claimed or stated that results of this survey will determinate if this specific update will be implemented or not. However, due to the feedback from survey, we've made decision to include ultimate runes in more events and also include more ways how players can obtain them so this update won't have such impact on the game.
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General Discussion

47

33047

Truth Always Co
2019-09-21 23:06:10

[Events] Events Cycle - September 19th
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We've never stated or promised we will make decision according to the survey results. This specific survey was not official but it was created by our moderators, we just allowed them to post it on forum. That is all.
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News

9

22090

Daiske
2019-09-19 13:03:11

SERVER MERGE *MODS MUST READ*
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GLs have no say in this, nor they can decide if server will be merged or not. If you know about GL that claims he or she has such powers or publicly denies your request for merge, please let us know and we will investigate such situation. As for making requirements public - Unfortunately, we won't do it. The reason is simple. By doing so, players could create "fake" situations were they "would" meet our requirements and would be eligible for merge. We don't want that and it would also create more work for us to double or even triple check if that specific server is really in need of merge or not.
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General Discussion

20

14858

ReiBranco
2019-09-17 03:36:15

SERVER MERGE *MODS MUST READ*
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Hello. There is a lot of factors we've to take into consideration when creating server merge plan. Sometimes, servers that request server merge do not meet all of the requirements and we have to put them in future server merge plans. I can assure you all of the requests are passed to us and looked at. We always take note of all servers and its players that feel there is something not right on their server and we make sure to investigate it. You may not be part of current server merge plan but it does not mean your server can't take part in the next one.
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General Discussion

20

14858

ReiBranco
2019-09-17 03:36:15

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