Requesting help for a friend

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[ Other ] Requesting help for a friend

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†Hashirama Senj Registered: 2017-07-24 Topics: 19 Posts: 127 On 2016-11-17 13:04:03 ｜ Show this Author Only ｜ Descending Order 1＃ Go To So they have recharged alot of money. But for the last month they havent been able to because Oasis said "two payments were cancelled, contact the card company to have them reverse it", but the card company checked the transaction ids given but never got them so nothing could have been cancelled, its just let the payment was never requested from the bank. Is there a way to have Oasis just re-charge the account for those missing payments to allow my friend to recharge again? Reply

Registered: 2017-07-24
Topics: 0
Posts: 45

On 2016-11-17 13:26:17 ｜ Show this Author Only

2＃

So basically.
The bank never got a request.
and Oasis believe that it went through BUT was cancelled.

Weird...does your friend purchase often? :O
Haven't had this happen to me yet...

Might have been an error in Oasis' system....possibly lag of some sort on your friend's computer that made Oasis think the purchase was done, but then it never connected to the bank and caused an error making it think it was cancelled...

PraiseLuka

Registered: 2017-07-24
Topics: 29
Posts: 2271

On 2016-11-17 13:50:14 ｜ Show this Author Only

3＃

I find that odd. Transaction ids don't come out of nowhere, for oasgames to have them, they must be generated on the bank side first. So if they have the ids, it means the transaction must have initiated, thou possibly never completed. How can the bank not have them? It's an impossibility from a technical standpoint. Someone must have messed up, either oasgames is giving you ids that doesn't belong to the bank, in which case bank have no way of checking for the transaction, or the bank transaction system contains serious flaws, in which case I suggest you change to a different bank.

†Hashirama Senj

Registered: 2017-07-24
Topics: 19
Posts: 127

On 2016-11-17 14:01:10 ｜ Show this Author Only

4＃

PraiseLuka On 2016-11-17 13:50:14
I find that odd. Transaction ids don't come out of nowhere, for oasgames to have them, they must be generated on the bank side first. So if they have the ids, it means the transaction must have initiated, thou possibly never completed. How can the bank not have them? It's an impossibility from a technical standpoint. Someone must have messed up, either oasgames is giving you ids that doesn't belong to the bank, in which case bank have no way of checking for the transaction, or the bank transaction system contains serious flaws, in which case I suggest you change to a different bank.

Changing payment methods would be fine, except my friend cant recharge at all until it gets resolved, he gets taken to a different landing page than everyone else because of the errors.

Daiske

Registered: 2017-07-24
Topics: 164
Posts: 3533

On 2016-11-17 21:25:32 ｜ Show this Author Only

5＃

First of all I don't understand why are you reporting this problem and not your friends. If they are experiencing this problem, they should report it.

Please tell your friends to contact our Support, they discuss future actions with them.

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