Never seen games that offered repayments, Oasis probably don't do this as well. Usually if you do chargeback or use fake credit card, it's permanent ban.

Nah, it's not a permanent ban, they offer the repayment. The issue is that they are taking way too long to charge my card and unlock my account.

I've been submitting tickets for a few days now and no one with help me. They wont even answer the ticket. Is Oasis understaffed, I need help. I've spent thousand of dollars on my Naruto account and it's completely unfair that no one is processing anything of mine.

*s that the staff isn't helping you with this issue buddy, especially since you've spent so much on them.
They really need more staff if it takes days for an issue to be noticed.

Dear ninja, sorry to tell you that we can't do the repayment job for you.
You must cancel your refunds by yourself. Or plz consult your payment option to solve the problem.

And plz tell us your char name / orderID / UID so that we can check for you which orders have some problem.