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[ Bugs ] Could not claim recharge reward

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  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 3
On 2016-07-29 14:04:30Show this Author OnlyDescending Order
1# Go To
Dear Admin,

I have recharged my account using MOL point as at today 29th July, but i could not claim my reward, the *on is not available for me to click. Two screenshots as per attached

Character Name: Yui
Server: S1

Please advise,




  • Registered: 2017-07-24
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On 2016-07-29 14:34:34Show this Author Only
2#
Plz provide us your order number.
  • Registered: 2017-07-24
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  • Posts: 3
On 2016-07-29 14:51:23Show this Author Only
3#
Hi Admin,

I do not have order number,

In the receipt, it only contain Pin No, Serial No, Terminal No. & Staff Code. There's no order number.
  • Registered: 2017-07-24
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  • Posts: 227
On 2016-07-29 15:13:42Show this Author Only
4#
Can you find the OAS order?
  • Registered: 2017-07-24
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On 2016-07-29 15:17:17Show this Author Only
5#
Hi Admin,

This is the receipt as per attached




  • Registered: 2017-07-24
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On 2016-07-29 16:59:29Show this Author Only
6#
Hi~ Have you received the ingots?
  • Registered: 2017-07-24
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  • Posts: 22
On 2016-07-29 18:09:30Show this Author Only
7#
I think you recharged twice in a single day :lol Happened to me before, you're Malaysian and so do i. The event reset every 8PM for us (If you're on NA server), then you can recharge again. Well only if that the case ;P if not hopefully you got it fix later! This post was last edited by iNdra_ at 2016-7-29 18:25
  • Registered: 2017-07-24
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On 2016-07-29 18:19:19Show this Author Only
8#
We have checked your order, and the record shows that you have claimed the rewards.
  • Registered: 2017-07-24
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On 2016-07-29 21:49:45Show this Author Only
9#
Hi admin,

Yes, i received the reward,

Thank you
  • Registered: 2017-07-24
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On 2016-07-30 05:11:05Show this Author Only
10#
hiya i have same problem like him , i didn't get the fragments for Gaara when i 2 times donated , i got the golds but nothing else
  • Registered: 2017-07-24
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On 2016-07-30 05:16:17Show this Author Only
11#
i made this when i sec time top up
  • Registered: 2017-07-24
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On 2016-07-30 05:25:49Show this Author Only
12#
Are you referring to the daily recharge event?
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-07-30 07:13:53Show this Author Only
13#
  • On 2016-07-30 05:16:17
  • i made this when i sec time top up
You can claim daily recharge rewards only once per day. Recharge tomorrow to receive another rewards.
  • Registered: 2017-07-24
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  • Posts: 5
On 2016-07-30 17:16:11Show this Author Only
14#
i did not got :/ everything same as yesterday
  • Registered: 2017-07-24
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On 2016-07-30 17:19:53Show this Author Only
15#
  • Ianplify On 2016-07-30 05:25:49
  • Are you referring to the daily recharge event?
yes
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2016-07-30 19:15:05Show this Author Only
16#
  • On 2016-07-30 17:16:11
  • i did not got :/ everything same as yesterday
Please post your report in THIS THREAD and use proper format.

Thank you.
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