black screen

5.0 GNW Treasure Minato

Views: 12 ｜ Replies: 2

[ Bugs ] black screen

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Benson Cook Registered: 2026-01-14 Topics: 5 Posts: 8 On 2026-03-02 21:50:09 ｜ Show this Author Only ｜ Descending Order 1＃ Go To I've tried restarting my computer turned it off turned it back on every other app and game seems and plays fine but this one its just a black screen now when it loads and im likely gonna miss my event items now thanks to this bug or whatever tried pressing the one *on troubleshooting problem but nope, tried boss key just exits the app Reply

Starbucks!

Registered: 2017-07-24
Topics: 6
Posts: 256

On 2026-03-03 01:16:42 ｜ Show this Author Only

2＃

Boss key is "hide the app" and is not how to troubleshoot.

1. Clear the game cache (cog icon in the top right > clear up system)

2. Flush the DNS cache (open 'command prompt' on the PC and type `ipconfig /flushdns` and hit enter)

3. Reboot the PC (to be extra sure, reboot the modem / router too)

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