Hi!

If you have already tried the steps below and are still experiencing issues:

1. Clear the game cache (cog icon in the top right > clear up system)

2. Flush the DNS cache (open 'command prompt' on the PC and type ipconfig /flushdns and hit enter)

3. Reboot the PC (to be extra sure, reboot the modem/router too)

Please contact our customer support directly, which can be found here.

Hello,

A response from CS can take up to 24 hours and might even take longer to have an investigation started.

Might I also recommend checking if you have a version of Adobe Flash Player installed on your devices that is older than 11.4 version as mentioned in the screenshot that you provided?

i can login now, but use cellular data, but if u use Wifi Internet Connection, there will be somehing like this picture