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cant login

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  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
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On 2024-05-22 11:50:44Show All Posts
3#

Hi!

If you have already tried the steps below and are still experiencing issues:


1. Clear the game cache (cog icon in the top right > clear up system)

2. Flush the DNS cache (open 'command prompt' on the PC and type ipconfig /flushdns and hit enter)

3. Reboot the PC (to be extra sure, reboot the modem/router too)


Please contact our customer support directly, which can be found here.

  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
  • Moderator
On 2024-05-23 22:34:58Show All Posts
17#

Hi guys!

If login issues persist despite following troubleshooting steps such as clearing cookies and cache, and flushing DNS (by opening 'command prompt' on your PC and typing ipconfig /flushdns, then hitting enter), I suggest temporarily using a VPN to log into the game.

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