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- Registered: 2017-07-24
- Topics: 9
- Posts: 8
1＃ Go ToI would like to seek help if anyone know how to fill up the GDPR Information?
My Account cannot login at the moment and the customer service send me this, Can Anyone guide me?
Dear Player,
Thank you for contacting us.
We deeply apologise for this situation. This error means that your account did not accept the GDPR Policy
and thus got locked after some time. It c*ually be 'fixed' by the following steps:
1) Make a new character in a another server
2) Fill in the GDPR information (Age and Country)
3) Accept the GDPR Policy by clicking the 'Cog' next to the 'Party' icon in the top right, then click 'Data Transfer Outside EEA' and then click on 'Accept'.
4) Wait 10-15 minutes
5) You should now be able to log back onto your old character and continue playing
Best Regards,
Naruto Online Support TeamAppreciate
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- Registered: 2017-07-24
- Topics: 68
- Posts: 2221
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Hello!
Great question. Essentially what is happening is that GDPR needs to be accepted in order for you to access your account. You can only accept the GDPR on a new character, since the old character has already has not accepted it. If you follow the steps outlined above, it will allow you to accept the GDPR, which will enable you to go back to the your old server and access your old character again.
Hope that helps!
~Jib
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