Got it,I forgot to input my region,it was stated as Others and not mine.Thank you for the reply.

Hi yes I did get it resolved by choosing my region and made sure to do so today as well when I recharged again just 5 minutes ago,still waiting for ingots though even though the funds were extracted from my account.

Edit: They returned my funds just now,I take it the transaction didn't go through for some reason,this time I made sure to select everything right,gonna try again.

Edit: Okay I retried 3 times now,it doesn't let me recharge for some reason and it returned my funds the 1st time,the next 2 it didn't even take them even though it said " Successful transaction.And my bank sends me a message for a successful transaction then sends me another that my funds have been refunded.

I tried paying with my other card from another bank and that didn't work either so there must be an issue with paying with card.

So I got a reply from Customer service,they told me that they never decline recharge orders and if my attempts are stuck,pending or keep being cancelled I need to contact my payment method provider and that it's the Risk Management they use that is causing the problem.They also suggested trying a different payment method but I don't have any.

Edit: As far as I understand the first payment was successful but because the site doesn't use double authentication asking me for my 3D card password for security it doesn't allow the rest of the transactions to go through.

Hi,thanks for your reply.

Yes I went to an office of my bank today and talked about it,they said that if it's the risk system they can't do anything about it,the site has been deemed as untrustworthy and the system is just trying to protect your funds,in which case you can't do anything about it,including trying a different method of payment since the funds need to leave my account first.Seems I won't be recharging anymore xD

Thank you for your help~