I am writing to bring an issue to your attention.
Throughout the entire week, I intentionally did not participate in the Infinite Illusion Trial of Strength until after 12 AM on the last day. Surprisingly, despite ranking third in the event, I did not receive the expected 600 coupons reward in my mail when the server reset at 5 AM later that day.
I would greatly appreciate it if you could provide clarification on whether this is a normal occurrence or a potential bug within the game.
I look forward to your prompt response and resolution. Thank you.
Hello,
Can you please provide a bit more information?
Did your ranking boards not reset? What rank were/are you? Did anyone else fail to receive their rewards in your server?
Thank you!
The ranking board did reset at 5 AM at the start of the new week, and I have not come across any feedback from other players on my server experiencing a similar problem with missing rewards. Upon opening my mailbox, I did receive two mails containing attached coupon rewards, but the Trial of Strength reward was absent.
I deliberately did not do this trial until the last day, completing the trial after 12 AM but before the server reset time (Got 3rd place). Considering that this was the first time I did it and this happened, I can only speculate that this may be the potential reason behind the missing reward. It appears that I was not ranked when the server reset occurred, leading to the absence of the reward.
Thank you.
I do not reside in the United States and all the times mentioned here refer to the server time. I am certain that I completed the trial before the 4 AM server time.
I have serious doubt that the cut-off is at midnight since I have on multiple occasions out-ranked another player doing the trial after midnight, and the rewards I received subsequently did reflect my latest rank accurately.
However, if the cut-off has been changed to 12 AM since the recent system update, I would greatly appreciate the clarification.
Log in in order to Post. LOGIN | Register