Reply
Views: 247 | Replies: 4
[ Other ] Old account

 [

Copy Link

]

  • Registered: 2023-06-08
  • Topics: 1
  • Posts: 1
On 2023-06-08 23:30:04Show this Author OnlyDescending Order
1# Go To

Hello everybody,

I used to play this game a long time ago, but havent logged in in quite some time - in years and I would like to log in back into my account. However, I dont know the password, and my email address which I was registered with was deleted because of long inactivity.


Is it possible to get the old account back? Or are long unused accounts deleted after some time? Thanks for the answers

  • Registered: 2017-07-24
  • Topics: 23
  • Posts: 1894
  • Moderator
On 2023-06-09 07:23:52Show this Author Only
2#

Hello,
Accounts generally are not deleted. There are exceptions, but this would usually only be if your account was extremely unused with little playtime, in which case you might be better off simply restarting anyway. Most likely you are simply unable to access your account due to a forgotten password. You can retrieve your account and password by clicking the "Forgot Password" link on the miniclient and following the instructions.

Thanks and have a great day!

  • Registered: 2023-06-08
  • Topics: 1
  • Posts: 1
On 2023-06-09 16:44:34Show this Author Only
3#
  • Tachibana Saeko On 2023-06-09 07:23:52
  • Hello,
    Accounts generally are not deleted. There are exceptions, but this would usually only be if your account was extremely unused with little playtime, in which case you might be better off simply restarting anyway. Most likely you are simply unable to access your account due to a forgotten password. You can retrieve your account and password by clicking the "Forgot Password" link on the miniclient and following the instructions.

    Thanks and have a great day!

I would normally do that, but unfortunately, my email address with which I created the old account got deleted because of inactivity, so now I cant retrieve the passowrd. Any suggestions?

  • Registered: 2017-07-24
  • Topics: 23
  • Posts: 1894
  • Moderator
On 2023-06-12 13:08:18Show this Author Only
4#

I apologize, I thought you had said your account with us was deleted, not that the email address itself was deleted.
I can't guarantee success due to these cir*stances, but your only recourse at this point would be to create a ticket and attempt to appeal the account. You will need to provide some information to the investigating team, but you can make the ticket from your current, temporary account. Here's the link to do so.

https://support-center.oasgames.com/

Reply
Quicky Post
Reply

Log in in order to Post. | Register