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[ Other ] Lost Access: Account Recovery

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  • Registered: 2022-10-31
  • Topics: 3
  • Posts: 5
On 2023-06-03 01:31:02Show this Author OnlyDescending Order
1# Go To

Dear Support Team,

I am writing to seek urgent assistance regarding the recovery of my game account. I recently decided to resume playing the game after a break, only to find myself unable to log in.

Upon visiting the account recovery page, I discovered that some of the usual recovery options were no longer available. This significantly limits my ability to regain access to my account. I understand that changes may occur over time, but it is disheartening to find myself with limited options when I need them the most.

Furthermore, I attempted to contact your support team using the provided email address, but unfortunately, my emails bounced back as undeliverable. I meticulously checked the email address for accuracy, attempted various combinations, but to no avail. It seems that the email provided is invalid, making it impossible for me to reach out for assistance through that channel.

I am reaching out to you in the hopes of finding *ternative solution or gaining access to additional recovery options. I truly enjoy playing your game and have invested significant time and effort into my account. It would be incredibly disappointing to lose all of my progress and be unable to continue enjoying the experience.

I kindly request that you provide me with any available options to recover my account or offer guidance on how to proceed. If there are any specific details or verification methods needed to confirm my identity, please let me know, and I will provide them promptly.

Screenshot 2023-06-02 190445

Thank you for your time and assistance in advance.

Best regards!

  • Registered: 2017-07-24
  • Topics: 23
  • Posts: 1894
  • Moderator
On 2023-06-04 04:37:06Show this Author Only
2#

Hello,

The Appeal Case option in the password reset link is no longer available. If you do not have any of the three security options set up and wish to recover your account, you will need to make a CS ticket, which you can accomplish by creating a new account.

Thanks and have a great day!

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