Hello,
It sounds like someone else has gained access to your account. We would recommend changing your account information and updating your security questions so that this does not happen again.

Thanks and have a great day!

and how do i do that when he *ed into my accaunt will u help me i need a reset for my accaunt on game cauze he changed the password i cant log in do u understand this now

i wrote 4 emails on appeling case and no one answers me what do i need to write more and when will u help me

Hello,

You can recover your account through the account recovery tool or by creating a CS ticket in game or in your user center. Here are the links to the two platforms you may use. Please keep in mind that recovering your account by creating a ticket will require more stringent information checks.

https://profile.oasgames.com/web/reset-password/get-user-name?lang=en-us

https://support-center.oasgames.com/

what u given me i already did but because *er changed security mail and questions i cant do *t but i can do apealin case and i did and it said that u will answer me in 24 hours on 3 days and no one answerd me and it is today 4day now tell me what is happening i dont understand becauze i invested money into this and i dont see answers and no help from you

*eer i dont know why it wont let me write *er

still wont let me write it H A C K E R

Unfortunately, we cannot assist with account appeals through the forum. Those must be handled through the appeal system or through an in-game ticket.

Appeals can take up to a week to process, so you may still get a response. Please make sure that you have answered all the questions in the appeal fully and correctly. This is very important to the process.

i did answered everything and sended in any way possible cuz im mad and sad and so angry i got this unlycky thing happend to me i mean come on im 3rd strongest on server and who would have know and even anticipated that i will be H A C K E D i mean why didnt he *ed number 1 or 2 they are have 100 k more bp than me

second i want to ask you will i get compesated for the time i lost when he invaded and ocupied my acc i missed whole event and new one is on right now

and in ur personal opinion will i get accaunt back what do you think tachibana

Hello,
Unfortunately I am not assigned to the investigative team that handles these situations. You will need to direct these questions through your appeal or customer support ticket.

i got answer and it was good answer and i got link to reset but when i put all new information and when i go to save it say oops we cant save you info at the moment try later

do you have any information why is this hapening

OK, if you're getting this error, please clear your browser cache, restart your router and computer, and try accessing it again. If the issue persists, Fill out a new CS ticket showing the error so you can be assisted manually.

how can i request that my h a c k e d account be banned since no one can help return my accaunt or return me money at least h a c k e r shoudnt play on it either so can u tell me that at least

Hello,
As with all other issues of this nature, you must create a customer support ticket or use the account recovery/appeal system. We cannot further assist you with this issue through this forum.

ty i will do that u helped me so little hope you continue to do that in the future good job

You are very welcome, best of luck and have a great day!