Recharge issues

On 2022-12-10 00:23:40 ｜ Show this Author Only

2＃

Hello,

Please rest assured that Oasis will not refuse to take your money. Usually this happens because something went wrong with the verification along the way. Transactions like this are not a simple two-step process of "money leaves account" and "money goes into vendor" - there can be a dozen or more verification steps depending on the payment type and the transactions involved. If any one of these go wrong, the transaction can be declined.

At this point, your first step is to call your bank or financial institution. The most common reason for this is that the transaction was flagged as fraaudulent by the risk management department of your FI. Please call them (do not text, do not just look at your online banking and determine things are ok, actually call and speak with them) and explain the situation and ask them to investigate if any holds or risk management flags were put on your account or the transaction. Usually these holds can be cleared up, allowing you to transact as normal. You said that you have already done this. Did you actually *talk* with them, or did you simply look through your online banking details?

If your bank is unable to find something wrong, it means there is something wrong with the verification process between bank and vendor, at which point you can try one of two things.
A) You can try a different payment type.
B) You can submit a CS ticket to have our team look at the issue.

Thanks and have a great day!

This post was last edited by Tachibana Saeko on 2022-12-10 00:24:00.