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[ Other ] Recharge issues

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  • Registered: 2022-12-06
  • Topics: 1
  • Posts: 0
On 2022-12-08 23:24:16Show this Author OnlyDescending Order
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Since this morning I have been trying to recharge and is weird because is telling me that the transactions is complete but I don't see the ingnots in my account and

after 5-10 minutes I receive a message telling me that recharge was canceled and my money sent back.

Any ideas why this is happening ?

  • Registered: 2022-10-31
  • Topics: 1
  • Posts: 1
On 2022-12-09 01:40:50Show this Author Only
2#
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  • Registered: 2017-07-24
  • Topics: 23
  • Posts: 1894
  • Moderator
On 2022-12-09 09:19:14Show this Author Only
3#

Hello,
Please rest assured that Oasis will not refuse to take your money. Usually this happens because something went wrong with the verification along the way. Transactions like this are not a simple two-step process of "money leaves account" and "money goes into vendor" - there can be a dozen or more verification steps depending on the payment type and the transactions involved. If any one of these go wrong, the transaction can be declined.

At this point, your first step is to call your bank or financial institution. The most common reason for this is that the transaction was flagged as *ulent by the risk management department of your FI. Please call them (do not text, do not just look at your online banking and determine things are ok, actually call and speak with them) and explain the situation and ask them to investigate if any holds or risk management flags were put on your account or the transaction. Usually these holds can be cleared up, allowing you to transact as normal.

If this does not work, it means there is something wrong with the verification process between bank and vendor, at which point we can only recommend you try a different payment type.

Thanks and have a great day!

  • Registered: 2023-01-17
  • Topics: 0
  • Posts: 1
On 2023-01-18 17:02:14Show this Author Only
4#
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