Hello, most recently released characters are frequently featured in events, and I will request that this particular ninja gets featured as well.

Compensation for this missed reward due to in-game issues will have to be resolved through CS, sadly. They are aware of the issue, but I am not privy to any further information regarding this process. If you have already created a CS ticket, I would suggest bumping it by asking them the status of the issue.

https://support-center.oasgames.com/