Unable to recharge ingots

5.0 GNW Treasure Minato

Views: 1449 ｜ Replies: 4

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Skeakyyyy Registered: 2017-07-24 Topics: 4 Posts: 2 On 2021-05-11 09:29:33 ｜ Show this Author Only ｜ Descending Order 1＃ Go To I am able to get to the recharge tab and try to pay for the selected ingots. However, despite the tab saying the payment is successful, none of my payments are able to reach making me not able to receive ingots. S1718: Edo NY ign: Skeaky Reply

Tachibana Saeko

Registered: 2017-07-24
Topics: 23
Posts: 1894
Moderator

On 2021-05-11 13:59:58 ｜ Show this Author Only

2＃

Hello,
What payment method are you using? Please let me know, thanks!

Skeakyyyy

Registered: 2017-07-24
Topics: 4
Posts: 2

On 2021-05-12 00:04:32 ｜ Show this Author Only

3＃

Tachibana Saeko On 2021-05-11 13:59:58
Hello,
What payment method are you using? Please let me know, thanks!

I am using credit card visa/mastercard

tylermotoki

Registered: 2017-07-24
Topics: 13
Posts: 2146

On 2021-05-12 09:14:32 ｜ Show this Author Only

4＃

Hello, I would suggest calling your credit card company and ensure that they are not rejecting the payment, and if they are not, CS will be able to directly inform you if there are any other complications.

https://support-center.oasgames.com/

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