No proper payment has been made.

5.0 GNW Treasure Minato

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[ Bugs ] No proper payment has been made.

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비류본케 Registered: 2018-01-17 Topics: 7 Posts: 5 On 2021-05-03 17:17:10 ｜ Show this Author Only ｜ Descending Order 1＃ Go To I made an objection to Consumer Service last week because I paid 99.99 dollars but it didn't come in.But I'm very disappointed that I've only answered to wait and posted a screenshot of the payment details, but it's still not being done.How do I solve this problem? My bank account balance still appears to have been paid off. Reply

Tachibana Saeko

Registered: 2017-07-24
Topics: 23
Posts: 1894
Moderator

On 2021-05-03 20:55:52 ｜ Show this Author Only

2＃

Hello, The CS support team is away during the weekend. You should hopefully get a response now that they're back during the business week, though please keep in mind that they're likely working through a backlog of tickets created by the weekend. You should get a response some time today.
Sorry about the inconvenience, but thanks for bearing with us!

비류본케

Registered: 2018-01-17
Topics: 7
Posts: 5

On 2021-05-04 19:00:26 ｜ Show this Author Only

3＃

Tachibana Saeko On 2021-05-03 20:55:52
Hello, The CS support team is away during the weekend. You should hopefully get a response now that they're back during the business week, though please keep in mind that they're likely working through a backlog of tickets created by the weekend. You should get a response some time today.
Sorry about the inconvenience, but thanks for bearing with us!

How long do we have to wait?It's already been four days since I sent you a CS ticket...I sent it on Saturday.

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