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[ Bugs ] Recharging Issue

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  • Registered: 2021-02-23
  • Topics: 1
  • Posts: 0
On 2021-04-13 10:42:37Show this Author OnlyDescending Order
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Hey, quick question, I tried recharging twice earlier today on the mini client, it said operation was successful but the ingots never arrived to my account for some reason. That was done through the credit card payment method but when I tried paypal, the transaction went through and I got my ingots. So I'm out on the earlier two recharge, I message support and they ask me to provide the Oasis invoice number which I fail to take a screenshot of earlier today. Is there any way to recover this? I do have the transactions in my bank account if you need me to provide it.




This post was last edited by CloudyHearts on 2021-04-13 10:42:37.
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 2146
On 2021-04-15 08:11:37Show this Author Only
2#

Hello, the invoice number is something you will be able to check through your credit card company. Please verify that the charges were made through your credit card number, and when you do so, there will be some sort of an identification number that will be associated with the charge, please send CS a screenshot of this and they will be able to help get you the missing ingots.

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