can't recharge

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[ Bugs ] can't recharge

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Asherovskii Registered: 2017-10-26 Topics: 4 Posts: 6 On 2021-04-03 07:42:16 ｜ Show All Posts ｜ Descending Order 1＃ Go To hello, i am from Russia and triyng to recharge through mastercard, and debits the money and returns it after 5 minutes. This has never happened before, I contacted the bank, they told me that this is a problem on your side. Can you help me? Reply

Asherovskii

Registered: 2017-10-26
Topics: 4
Posts: 6

On 2021-04-06 02:49:19 ｜ Show All Posts

5＃

Tachibana Saeko On 2021-04-05 17:55:35
Hello,
I will inquire about this for you. Is your bank giving any other information? Are they returning any error messages or reasons for the return?
Thanks!

cancelling payment after pay

Asherovskii

Registered: 2017-10-26
Topics: 4
Posts: 6

On 2021-04-07 03:55:22 ｜ Show All Posts

8＃

tylermotoki On 2021-04-06 09:31:41
Hello, I would suggest calling your bank directly, they will be able to give you more detailed information, and even unflag the transactions to allow you to make a purchase.

my bank is "Sberbank", I called there, they said it's a problem on your side.

I did not have this before, I calmly recharged

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