can't recharge

5.0 GNW Treasure Minato

Views: 2886 ｜ Replies: 12

[ Bugs ] can't recharge

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Asherovskii Registered: 2017-10-26 Topics: 4 Posts: 6 On 2021-04-03 07:42:16 ｜ Show this Author Only ｜ Descending Order 1＃ Go To hello, i am from Russia and triyng to recharge through mastercard, and debits the money and returns it after 5 minutes. This has never happened before, I contacted the bank, they told me that this is a problem on your side. Can you help me? Reply

Jackz

Registered: 2021-04-05
Topics: 0
Posts: 3

On 2021-04-05 01:28:25 ｜ Show this Author Only

2＃

Tachibana Saeko

Registered: 2017-07-24
Topics: 22
Posts: 1894
Moderator

On 2021-04-05 17:55:35 ｜ Show this Author Only

3＃

Hello,
I will inquire about this for you. Is your bank giving any other information? Are they returning any error messages or reasons for the return?
Thanks!

Jackz

Registered: 2021-04-05
Topics: 0
Posts: 3

On 2021-04-05 19:09:12 ｜ Show this Author Only

4＃

Tachibana Saeko On 2021-04-05 17:55:35
Hello,
I will inquire about this for you. Is your bank giving any other information? Are they returning any error messages or reasons for the return?
Thanks!

No, only message "cancellation of payment"

Asherovskii

Registered: 2017-10-26
Topics: 4
Posts: 6

On 2021-04-06 02:49:19 ｜ Show this Author Only

5＃

Tachibana Saeko On 2021-04-05 17:55:35
Hello,
I will inquire about this for you. Is your bank giving any other information? Are they returning any error messages or reasons for the return?
Thanks!

cancelling payment after pay

tylermotoki

Registered: 2017-07-24
Topics: 13
Posts: 2146

On 2021-04-06 09:31:41 ｜ Show this Author Only

6＃

Hello, I would suggest calling your bank directly, they will be able to give you more detailed information, and even unflag the transactions to allow you to make a purchase.

This post was last edited by tylermotoki on 2021-04-06 09:32:58.

Jackz

Registered: 2021-04-05
Topics: 0
Posts: 3

On 2021-04-06 19:18:36 ｜ Show this Author Only

7＃

tylermotoki On 2021-04-06 09:31:41
Hello, I would suggest calling your bank directly, they will be able to give you more detailed information, and even unflag the transactions to allow you to make a purchase.

"I contacted the bank, they told me that this is a problem on your side" - topic starter

Asherovskii

Registered: 2017-10-26
Topics: 4
Posts: 6

On 2021-04-07 03:55:22 ｜ Show this Author Only

8＃

tylermotoki On 2021-04-06 09:31:41
Hello, I would suggest calling your bank directly, they will be able to give you more detailed information, and even unflag the transactions to allow you to make a purchase.

my bank is "Sberbank", I called there, they said it's a problem on your side.

I did not have this before, I calmly recharged

tylermotoki

Registered: 2017-07-24
Topics: 13
Posts: 2146

On 2021-04-07 11:14:52 ｜ Show this Author Only

9＃

Sorry, I must have missed that line, I would suggest creating a CS ticket, and they would be able to provide you with more detailed information about this issue.

https://support-center.oasgames.com/

ImSam

Registered: 2020-12-01
Topics: 1
Posts: 47

On 2021-04-09 02:52:58 ｜ Show this Author Only

10＃

Just don't spend money on this game, you will regret it in a few months when you realize nothing is fixed or improved in this game and you will quit the game in dissapointment.

S694-Thang

Registered: 2017-08-24
Topics: 1
Posts: 3

On 2021-04-22 21:48:48 ｜ Show this Author Only

11＃

i just recharged about 2 week ago but now my card is decilned, anyone know about this? my card still value until 03/25

luffy04

Registered: 2022-05-23
Topics: 0
Posts: 1

On 2022-05-28 10:39:53 ｜ Show this Author Only

12＃

Everytime I try recharging it just send the money back to me, is there any way u can fix it an recharge

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