Hello, there were some login errors on the 19th, or 20th, depending upon your region of the world, but it was limited to NY and LA time zones, not UK. We typically ask in regards to your location in regards to the server, as many players play in countries that are not located near the server location, and can occasionally experience a disconnect from the servers, due to a server outage not caused by your internet provider or the game's servers. If you missed any rewards due to an outage of some sort, I would suggest creating a CS ticket and providing them with as much details and screenshots of the issue as possible. They are the only ones that would be able to help with lost rewards.

https://support-center.oasgames.com/