I'm writing this just to report a problem and say that I want my item back, on 10/22/2020 came the key compensation event, well everyone knows how it works and what you get in this event so I'll get down to business, I I got at the event 1 treasure tools ultimate essence and when I went to see it in my inventory today it was no longer there, so I would like to ask for help from the support to solve this small problem.

NY-1586 Server

Nickname- Natsu