Treasure Key bug

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Views: 4675 ｜ Replies: 16

[ Bugs ] Treasure Key bug

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Mihai Solomei Registered: 2020-04-06 Topics: 2 Posts: 3 On 2020-08-21 03:19:21 ｜ Show this Author Only ｜ Descending Order 1＃ Go To I wanted to buy keys for Greate Plates but by mistake I bought keys for Treasure key that had to disappear today can I somehow recover what I consumed on Treasure key considering that it is a bug that they remained in the shop? This post was last edited by Mihai Solomei on 2020-08-21 03:19:21. Reply

Shiro2536

Registered: 2019-09-07
Topics: 41
Posts: 168

On 2020-08-21 03:08:50 ｜ Show this Author Only

2＃

Note: Sorry，the post does not exist or has been deleted

Mihai Solomei

Registered: 2020-04-06
Topics: 2
Posts: 3

On 2020-08-21 03:12:02 ｜ Show this Author Only

3＃

Note: Sorry，the post does not exist or has been deleted

Mihai Solomei

Registered: 2020-04-06
Topics: 2
Posts: 3

On 2020-08-21 03:16:44 ｜ Show this Author Only

4＃

Note: Sorry，the post does not exist or has been deleted

Moojin

Registered: 2020-08-21
Topics: 1
Posts: 4

On 2020-08-21 04:36:02 ｜ Show this Author Only

5＃

This happened to me I tried contacting support and also posting here.

Shiro2536

Registered: 2019-09-07
Topics: 41
Posts: 168

On 2020-08-21 05:54:29 ｜ Show this Author Only

6＃

Note: Sorry，the post does not exist or has been deleted

brensonlee

Registered: 2018-04-25
Topics: 9
Posts: 449

On 2020-08-21 06:38:23 ｜ Show this Author Only

7＃

Note: Sorry，the post does not exist or has been deleted

Shiro2536

Registered: 2019-09-07
Topics: 41
Posts: 168

On 2020-08-21 08:35:57 ｜ Show this Author Only

8＃

Note: Sorry，the post does not exist or has been deleted

brensonlee

Registered: 2018-04-25
Topics: 9
Posts: 449

On 2020-08-21 11:04:58 ｜ Show this Author Only

9＃

Note: Sorry，the post does not exist or has been deleted

tylermotoki

Registered: 2017-07-24
Topics: 13
Posts: 2146

On 2020-08-21 12:25:06 ｜ Show this Author Only

10＃

Hello, in regards to the actual bug posted here: The treasure keys should not be available this week, and we have asked that the devs remove them from shop. In regards to spending on a bugged item, please contact CS, they will be able to verify and help out with your situation. I will include a link to CS below.

Note: I will be cleaning up this post to allow others who have experienced this issue to easily fix their issue. Thank you guys for trying to help.

https://support-center.oasgames.com/

โมโมทาโร่

Registered: 2019-11-16
Topics: 0
Posts: 2

On 2020-08-21 17:10:50 ｜ Show this Author Only

11＃

me too T_T 118151402_749569955825581_4077022288029075152_n

Great Jiraiya

Registered: 2017-07-24
Topics: 19
Posts: 254

On 2020-08-22 23:32:10 ｜ Show this Author Only

12＃

tylermotoki On 2020-08-21 12:25:06
Hello, in regards to the actual bug posted here: The treasure keys should not be available this week, and we have asked that the devs remove them from shop. In regards to spending on a bugged item, please contact CS, they will be able to verify and help out with your situation. I will include a link to CS below.
Note: I will be cleaning up this post to allow others who have experienced this issue to easily fix their issue. Thank you guys for trying to help.
https://support-center.oasgames.com/

You talk about support,Respected Tylermotoki

They seriosuly dont do anything except giving us lame excuse or same replies again and again as Its bot not real them :p

Great Jiraiya

Registered: 2017-07-24
Topics: 19
Posts: 254

On 2020-08-22 23:33:27 ｜ Show this Author Only

13＃

well trust me Nothing can be changed even they cant give u exchange or refund of coupons :p trust me it happened to me and my friend many times

Great Jiraiya

Registered: 2017-07-24
Topics: 19
Posts: 254

On 2020-08-22 23:35:19 ｜ Show this Author Only

14＃

and Second thing Oasis bans player whoever want refund of Ingots ( or inother words spended real money)

Moojin

Registered: 2020-08-21
Topics: 1
Posts: 4

On 2020-08-23 04:00:59 ｜ Show this Author Only

15＃

tylermotoki On 2020-08-21 12:25:06
Hello, in regards to the actual bug posted here: The treasure keys should not be available this week, and we have asked that the devs remove them from shop. In regards to spending on a bugged item, please contact CS, they will be able to verify and help out with your situation. I will include a link to CS below.
Note: I will be cleaning up this post to allow others who have experienced this issue to easily fix their issue. Thank you guys for trying to help.
https://support-center.oasgames.com/

Put in a ticket 2 days ago and still nothing really hoping you guys are working on this because it has happened to many people. Thanks

tylermotoki

Registered: 2017-07-24
Topics: 13
Posts: 2146

On 2020-08-24 12:30:08 ｜ Show this Author Only

16＃

Customer Service has to check records on each account that this happened to before they can proceed with fixing things. Sorry for the delay. I will attempt to get them to expedite things due to the end of the event week nearing.

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