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[ Bugs ] Sakura sushi event bugged

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  • Registered: 2017-08-04
  • Topics: 2
  • Posts: 8
On 2020-07-23 07:47:53Show this Author OnlyDescending Order
1# Go To

Hi,

Sakura sushi event is bugged, Sakura sushi foodpacks are available in the store until 23:58:59, but the event ends at 23:59:59. I was waiting patiently as the end of Sakura event was approaching and have bought many packs moment before they were removed from the shop. But the second they got removed from the shop both packs and all undelivered sushi were deleted from my bag ( i had 999 packs worth of sushi waiting to hand in and 999 sitting still in bag), despite the fact that the event was still ongoing for another 60 seconds. I have spent 150000 coupons/ingots (around 95k ingots) combined in this event and would have gotten the first place if it was not due to this bug. In the end I have ended third.. I am hereby asking you to rectify this situation. Check in your logs what and why happened (so it does not happen again) and either refund me or give me my first place as I should rightfully own it. I did not collect the third place reward as i think it should be removed from my account in the process of rectification.

Sincerely,
your fellow ninja Nicitel

Server: S1516
IGN: Nicitel





This post was last edited by MocnaPest on 2020-07-23 07:47:53.
  • Registered: 2017-07-24
  • Topics: 8
  • Posts: 333
On 2020-07-23 10:12:53Show this Author Only
2#

first of all, your fault of waiting till the last minute

second... sadly the mods says they wont compensate for people missing the deadline

20200723_091113

  • Registered: 2017-08-04
  • Topics: 2
  • Posts: 8
On 2020-07-23 10:17:47Show this Author Only
3#

Thank you for your input Yujin, but it seems you didnt read carefully. The deadline was 23:59:59, i was screwed 1minute before event deadline, which shouldnt happen. They wrote that they wont compensate if the player miss the deadline, not if they miss due to bugged event..

  • Registered: 2017-07-24
  • Topics: 8
  • Posts: 333
On 2020-07-23 10:21:04Show this Author Only
4#
  • MocnaPest On 2020-07-23 10:17:47
  • Thank you for your input Yujin, but it seems you didnt read carefully. The deadline was 23:59:59, i was screwed 1minute before event deadline, which shouldnt happen. They wrote that they wont compensate if the player miss the deadline, not if they miss due to bugged event..

fyi, last cycle the event stopped at 23:58...

  • Registered: 2017-07-24
  • Topics: 8
  • Posts: 333
On 2020-07-23 10:27:54Show this Author Only
5#

seriously though, your laptop clock as well as the time shown in the broswer/mini client may not sync with the real server time... so there will be a 1 to 2 minutes delay...

next time don't wait till that late.

  • Registered: 2017-08-04
  • Topics: 2
  • Posts: 8
On 2020-07-23 10:37:24Show this Author Only
6#

once again, read the text carefully, the event was open, the foodpacks were bugged

  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 108
On 2020-07-23 11:59:13Show this Author Only
7#
Note: Sorry,the post does not exist or has been deleted
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 2146
On 2020-07-23 12:46:11Show this Author Only
8#

Hello, please contact Customer Service in regards to this issue.

https://support-center.oasgames.com/

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