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- Registered: 2020-05-21
- Topics: 1
- Posts: 3
1＃ Go ToHello, I play on server 1510 and in the exchange of events from 06/17 to 06/18, 4000 coupons from my account disappeared, in the exchange of events from 07/15 to 07/16 another 3500 coupons from my account disappeared, I ask to verify what happened and to return lost coupons, thank you.
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- Registered: 2017-07-24
- Topics: 13
- Posts: 2146
Hello, did you happen to upgrade any of your refines, or charms or anything of the sort? There is the option to use coupons if materials are insufficient, which can quickly deplete coupons, if you do not ensure this option to be turned off prior to upgrading. If this is not the case, CS can check to see if there are any discrepancies on your account. They would be the only place to help with missing coupons.
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- Registered: 2020-05-21
- Topics: 1
- Posts: 3
- tylermotoki On 2020-07-17 13:04:59
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Hello, did you happen to upgrade any of your refines, or charms or anything of the sort? There is the option to use coupons if materials are insufficient, which can quickly deplete coupons, if you do not ensure this option to be turned off prior to upgrading. If this is not the case, CS can check to see if there are any discrepancies on your account. They would be the only place to help with missing coupons.
I already used my refines, I use them manually so I believe that is not the problem.
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- Registered: 2017-07-24
- Topics: 22
- Posts: 1894
- Moderator
Hello,That being the case, you will need to open a Customer Support ticket to get these resolved. Here is the li
https://support-center.oasgames.com/nk: Thanks!
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