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Fireworks event bug

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DSG_biatch
  • Registered: 2018-08-02
  • Topics: 3
  • Posts: 9
On 2020-06-17 13:47:45 ｜ Show this Author Only ｜ Descending Order
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I just redeemed a Ninja Assist Cultivation Pack from the Fireworks Festival event and it did not appear in my bag... :(

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Tachibana Saeko
  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
  • Moderator
On 2020-06-17 22:30:59 ｜ Show this Author Only
2＃

Hello,
Have you checked your mailbox? Sometimes when your inventory is full items will be sent to your mailbox instead. Thank you!

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DSG_biatch
  • Registered: 2018-08-02
  • Topics: 3
  • Posts: 9
On 2020-06-20 21:26:12 ｜ Show this Author Only
3＃

Nope, not there either. I checked whole bag, mailbox after and even relogged to be sure...

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Tachibana Saeko
  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
  • Moderator
On 2020-06-21 00:43:11 ｜ Show this Author Only
4＃

Alright, if you redeemed an item and never received it you will need to create a Customer Support ticket so they can get the item back for you. Here is the link!

https://support-center.oasgames.com/

Thanks for the response!
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