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Views: 1526 ｜ Replies: 3
[ Bugs ] Wtf this customer support... Give me back my rewards...

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HeroDestiny
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 0
On 2020-06-11 23:21:06 ｜ Show this Author Only ｜ Descending Order
1＃ Go To

Wtf is it... Fired all this *** customer supporrts...


All the time, when we wrote to u with bugs / report, this *y support never help..

-My first bug:

In event 'nature training' i was first on server with the maximum number of points form 3 fields... I was 1st in rank.

But on the end of this event i was fuucking 4th... cus this * app sort ours points by alphahetical ranking.... WTF.. Give me back my rewards from my 1st rank Oa$i$...

-My sec bug:

In skill trial i bought skill book to Kankuro for 'chase skill', but I got skill book for 'attack+1'... wtf.. Give me back my 80 frags Kankuro please.

-Raport form our server, where customer support never helped us with it...

In event 'Rogue ninja outburst', we have 3 fuucking * cheaters with speed cheat...We reported this prince of * all the time... Without result...

Soooo... Oasis? Can u read it?




This post was last edited by HeroDestiny on 2020-06-11 23:21:06.
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JustSaying
  • Registered: 2017-07-24
  • Topics: 27
  • Posts: 741
On 2020-06-12 02:14:52 ｜ Show this Author Only
2＃

Nature training rewards are distributed automatically..some player wait for last min to snipe people. Second one looks like a translation error.As for 3rd one I have reported this issue too in our sage.Hope you get a reasonable solution for 2nd one and 3rd one.

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Tachibana Saeko
  • Registered: 2017-07-24
  • Topics: 23
  • Posts: 1894
  • Moderator
On 2020-06-13 03:00:53 ｜ Show this Author Only
3＃

Hello,
Since you have three separate issues I will address them separately in order.
First, I have contacted the devs regarding the nature training issue. Since nature training is well closed for now and not currently active, there is no way to currently test this, so there may be a considerable turnaround time on your issue. For this issue you will need to open a customer service ticket. For the future, you will want to bring this issue to our attention much sooner rather than waiting so long.

Second, being given the wrong skill book is another issue that Customer Support can assist you with. Please open a second, different customer support ticket for this issue. Please remember to open a different support ticket for this second problem.

Here is the link for Customer Support for both issues:

https://support-center.oasgames.com/


Third and finally, can you please be more descriptive as to the nature of the cheaters on your server? How are they cheating in the Rogue Ninja Outburst event? What are they doing to cheat? What is the result? How are the accomplishing this?
Thank you!

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