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"eternal will of fire" rebate not recieved

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  • Registered: 2017-07-24
  • Topics: 40
  • Posts: 188
On 2020-04-22 03:25:39Show this Author OnlyDescending Order
1# Go To

I have been gone for months, I logged in for the first time 2 days ago, today I recharged, 1000 ingots, using the "recharge now "*on in the "eternal will of fire" rebate page. and I did not recieve the rebate.


at the bottom it says "total claimed rebate coupons: 1000"

which is both untrue, as the rebate is only 20%, so my recharge would only net me 200 coupons

and it is false, I did not receive a single coupon from the rebate

  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 2146
On 2020-04-22 11:09:01Show this Author Only
2#

Hello, please provide CS with screenshots of your proof of purchase, along with the information that you provided here, and they will be able to assist you.

https://support-center.oasgames.com/

  • Registered: 2017-07-24
  • Topics: 40
  • Posts: 188
On 2020-04-22 19:40:34Show this Author Only
3#

already done, they just said they will "forward" the issue to "technicians" but I have not once received any actual help from the supposed support, so I wanted to make this thread too, to hopefully have some minuscule chance of getting assistance. The fact that they have marked the ticket as "answered" and if you try to say anything further they reply in the most rude and unprofessional manner of any "customer support" staff ive ever encountered


also more of a sidenote while I already have an active thread, but has literally no work been put into the game in all these months?

there are a handful of new characters and kimimaro Halloween is popular

but the same meta as before, so all but kimimaro are apparently useless additions

the log in problems still exist,

the client log in still gets error at 54%, 8 out of 10 times

the random "error" messages still exist

the client still crashes

arena still gets stuck finding matches but when you try to click cancel it says you are "battling"

the game still disconnects very frequently in bonds and gnw

there is still lag regardless of the internet on the players end




This post was last edited by ............... on 2020-04-23 22:37:31.
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