Hello!

For your inquiry, I would also say what Takosabi said above. For this kind of situation like not getting your ingots after you recharge, please report it to Customer Support via Ticket Submission first before doing any other step or contact one of the Moderators here in the forum, especially our staff from Bugs and Support Section. Try to contact Customer Support now to fix your problem. I hope you get your problem resolved and thank you for your support for the game.

Great! Thank you for your understanding and for your great support to the game. Have fun and Have a nice day. I'll close your thread now since your inquiry is now resolved.