if you have the order number of the purchase they will resolve it for you and get your 2k ingots back. I don't like about you be banned when you did a mistake as everyone makes mistakes now a days gives less people play the game if they refund whatever amount of money to use. When ask a refund they might want you to pay that exact price back to them so you can play the game again. As I said in the beginning of the sentence if you have the transaction number or order number by PayPal or any other should screenshot to customer support they will resolve it for you and give your 2k ingots.