To,

Players, Mods, Admins

I would like to commence this off by stating the game is enjoyable, entertaining, and interactive. I've been playing for years now (old-servers), though I only began recharging as of late.

The server S1473: Locked Explosion (HK), my user is Kageyama. Approximately three or so days ago I spent 39.98 (US), conversion 60.42 (AUD). When I recharged previously, every time the ingots were instantly and directly transported into my game/server. This time, however, I was displeased to see that the 2k ingots I had bought were not added despite it saying the transaction was a success. So I waited a few days, thinking that eventually they would get added, they did not. Instead, I issued a refund/chargeback and today I have been told I'm incapable of playing on this server. Stating that I'm currently blocked/banned from access.

I've already issued a report, though because I've heard how little these situations are due for success I decided to take it to the forum. I'm in no way stating that this game is bad, and I'm aware it's somewhat my fault for purchasing ingots. Though overall I'd rather this become resolved where I'm capable of playing on this server again, able to purchase the initial amount of Ingots I desired originally and I just want it all to go back to normal.

Kind Regards,

Kageyama