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Username Don't Exist

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  • Registered: 2019-12-18
  • Topics: 0
  • Posts: 3
On 2019-12-18 21:25:21Show All Posts
4#
  • tylermotoki On 2019-12-17 14:34:35
  • Hello, are you still able to access your login through facebook? What login password did you change? Is it the one for the account you are trying to login with?

I have the same problem. Changed password and now can't login. Written"User does not exist".
How can to decide this problem?

  • Registered: 2019-12-18
  • Topics: 0
  • Posts: 3
On 2019-12-19 12:35:01Show All Posts
8#
  • JustSaying On 2019-12-18 21:49:17
  • Make Sure that your login details are correct...when you type your password or username wrong, it says that ...instead of wrong username or password. Obviously, if you can access the account with facebook, it does exist. Make sure there is no space before your or after your username and password...happens when you copy paste.So,better to type it manually. It is quite possible password didn't change so try using old login details.


    What platform are you using to login? mini client or the naruto online website (

    https://naruto.oasgames.com) ?

    Make sure to untick remember password for mini client and retype login details...because it could be using old saved username and password. Clear saved passwords if you are using a browser




    clear - Copy



    How to check if you binded your account properly assuming correct username with no extra space or char (screenshot is from https://naruto.oasgames.com )

    how to check if account exists - Copy

    See what happens when I typed the wrong password

    sameusernamewrongpass


    PS:I changed my password couple of time to test and it worked perfectly so far.

I have already tried both the mini client and the browser-nothing helps.


Безымянный1

When I try to recover the password.

Безымянный2

And if i want register new account with this email- Account already exists.

Безымянный3

And there is an account, and at the same time does not exist.

How could that be?

And I enter my login/password without using the AutoFill. All manually.




This post was last edited by lussi009 on 2019-12-19 14:38:11.
  • Registered: 2019-12-18
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  • Posts: 3
On 2019-12-19 15:29:58Show All Posts
10#
  • tylermotoki On 2019-12-19 15:05:11
  • As JustSaying had instructed, please make sure to retype the new password in slowly, to ensure you did not mess up, and also try to old password, in case it did not work. If neither of these works, you will need to contact CS via a ticket to get assistance.

    https://support-center.oasgames.com/

I would like to contact them, but for some reason they do not have Support for the product narutoonline.Безымянный4

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