Reply
Views: 10079 | Replies: 11
Username Don't Exist

 [

Copy Link

]

  • Registered: 2019-12-16
  • Topics: 1
  • Posts: 0
On 2019-12-16 06:23:35Show this Author OnlyDescending Order
1# Go To

When I try to login after I changed my password to my other account last night it now says that my username dont exist

Account name: Zenovin

S15- Temari

  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 3
On 2019-12-16 06:30:49Show this Author Only
2#

This is the account i only have access with facebook login but i used to be able to sign in with email before password change

  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 2146
On 2019-12-17 14:34:35Show this Author Only
3#

Hello, are you still able to access your login through facebook? What login password did you change? Is it the one for the account you are trying to login with?

  • Registered: 2019-12-18
  • Topics: 0
  • Posts: 3
On 2019-12-18 21:25:21Show this Author Only
4#
  • tylermotoki On 2019-12-17 14:34:35
  • Hello, are you still able to access your login through facebook? What login password did you change? Is it the one for the account you are trying to login with?

I have the same problem. Changed password and now can't login. Written"User does not exist".
How can to decide this problem?

  • Registered: 2017-07-24
  • Topics: 27
  • Posts: 741
On 2019-12-18 21:49:17Show this Author Only
5#
  • lussi009 On 2019-12-18 21:25:21
  • I have the same problem. Changed password and now can't login. Written"User does not exist".
    How can to decide this problem?

Make Sure that your login details are correct...when you type your password or username wrong, it says that ...instead of wrong username or password. Obviously, if you can access the account with facebook, it does exist. Make sure there is no space before your or after your username and password...happens when you copy paste.So,better to type it manually. It is quite possible password didn't change so try using old login details.


What platform are you using to login? mini client or the naruto online website (

https://naruto.oasgames.com) ?

Make sure to untick remember password for mini client and retype login details...because it could be using old saved username and password. Clear saved passwords if you are using a browser




clear - Copy



How to check if you binded your account properly assuming correct username with no extra space or char (screenshot is from https://naruto.oasgames.com )

how to check if account exists - Copy

See what happens when I typed the wrong password

sameusernamewrongpass


PS:I changed my password couple of time to test and it worked perfectly so far.




This post was last edited by JustSaying on 2019-12-18 22:39:24.
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 3
On 2019-12-19 02:07:08Show this Author Only
6#

That don't work email which is the username is typed correctly just randomly "don't exist" but facebook login is still fine (and ye i changed my oasis login password and that was all)

  • Registered: 2017-07-24
  • Topics: 27
  • Posts: 741
On 2019-12-19 12:04:33Show this Author Only
7#
  • Nosferatuii On 2019-12-19 02:07:08
  • That don't work email which is the username is typed correctly just randomly "don't exist" but facebook login is still fine (and ye i changed my oasis login password and that was all)

So go to https://naruto.oasgames.com and type the email in the create ...it doesn't say account already exists right? Most likely, account is not binded properly. Better use ingame CS(? icon) and tell them to bind your account a specific email and password...then they can check and give it to you so you can login...or the mod handling this section(Tyler). A video someone posted on binding an account to a username

https://www.youtube.com/watch?v=O8nWfMBBzYk


Also note, you can't use the same email to login to different naruto online accounts.

  • Registered: 2019-12-18
  • Topics: 0
  • Posts: 3
On 2019-12-19 12:35:01Show this Author Only
8#
  • JustSaying On 2019-12-18 21:49:17
  • Make Sure that your login details are correct...when you type your password or username wrong, it says that ...instead of wrong username or password. Obviously, if you can access the account with facebook, it does exist. Make sure there is no space before your or after your username and password...happens when you copy paste.So,better to type it manually. It is quite possible password didn't change so try using old login details.


    What platform are you using to login? mini client or the naruto online website (

    https://naruto.oasgames.com) ?

    Make sure to untick remember password for mini client and retype login details...because it could be using old saved username and password. Clear saved passwords if you are using a browser




    clear - Copy



    How to check if you binded your account properly assuming correct username with no extra space or char (screenshot is from https://naruto.oasgames.com )

    how to check if account exists - Copy

    See what happens when I typed the wrong password

    sameusernamewrongpass


    PS:I changed my password couple of time to test and it worked perfectly so far.

I have already tried both the mini client and the browser-nothing helps.


Безымянный1

When I try to recover the password.

Безымянный2

And if i want register new account with this email- Account already exists.

Безымянный3

And there is an account, and at the same time does not exist.

How could that be?

And I enter my login/password without using the AutoFill. All manually.




This post was last edited by lussi009 on 2019-12-19 14:38:11.
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 2146
On 2019-12-19 15:05:11Show this Author Only
9#

As JustSaying had instructed, please make sure to retype the new password in slowly, to ensure you did not mess up, and also try to old password, in case it did not work. If neither of these works, you will need to contact CS via a ticket to get assistance.

https://support-center.oasgames.com/

  • Registered: 2019-12-18
  • Topics: 0
  • Posts: 3
On 2019-12-19 15:29:58Show this Author Only
10#
  • tylermotoki On 2019-12-19 15:05:11
  • As JustSaying had instructed, please make sure to retype the new password in slowly, to ensure you did not mess up, and also try to old password, in case it did not work. If neither of these works, you will need to contact CS via a ticket to get assistance.

    https://support-center.oasgames.com/

I would like to contact them, but for some reason they do not have Support for the product narutoonline.Безымянный4

  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 2146
On 2019-12-20 13:12:09Show this Author Only
11#

https://support-center.oasgames.com/?lang=en-us

Try this link, see if it exists for you there.

Reply
Quicky Post
Reply

Log in in order to Post. | Register