Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome, Mini client

Server number : 1397Character name : IqiElivas

UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) : 300061273389221

Description of the problem you are experiencing : I can’t enter the game in Asia/HK only. When downloading the same thing, the screen saver and no continuation. Same situation in browser and mini client. Clear cache and use VPN still can't enter the game. But I can enter the game in U.S

Screenshot of the error page :

Operating system : Windows 7Screen resolution : 1920 x 1080Your computer time zone and your country : Indonesian +7

Are you using VPN ? Yes, When I try use VPN then stuck ad loading 13% - 14%