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Summer Holiday

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  • Registered: 2018-09-26
  • Topics: 33
  • Posts: 96
On 2019-07-21 08:53:26Show this Author OnlyDescending Order
1# Go To

i wasn't able to claim the 7/20 Izuna frags, Several players in my server experienced the same thing. itried reloading the page and nothing worked,. now I missed the daily frags! please help. Screen Shot 2019-07-20 at 5

  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 452
On 2019-07-21 18:25:40Show this Author Only
2#

Hey,


When you logged in to collect the daily prize, what was your local computer time rather then the server time? (although neither a shown in the screenshot)


Its possible that once your local computer switches over to the 20/7 you will be able to collect this. If your still unable to then I suggest you send an In Game Customer Support Ticket.

  • Registered: 2018-09-26
  • Topics: 33
  • Posts: 96
On 2019-07-22 03:03:38Show this Author Only
3#
  • AddisonEmery On 2019-07-21 18:25:40
  • Hey,


    When you logged in to collect the daily prize, what was your local computer time rather then the server time? (although neither a shown in the screenshot)


    Its possible that once your local computer switches over to the 20/7 you will be able to collect this. If your still unable to then I suggest you send an In Game Customer Support Ticket.

i showed my normal time. it was 5:50 PM PST. My in game time was east coast time so it was 8:50 PM at the time.

  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 452
On 2019-07-24 15:29:20Show this Author Only
4#

I suggest you contact our In Game customer service with screenshots showing the benefit hall page, showing you logged in that day as well as the Summer Memories screen showing you cannot redeem the frags. Most importantly please make sure all the screenshots show the server time and date in the screenshots and are not cropped!

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