Oh not to mention I'm still placed in second place on my server even though I'm 10k power higher than anyone else and I'm not receiving the proper rewards there either. I've never experienced this much incompetence you'd think with a major patch they'd know not to do server merges until everything is stable.

I suggest you visit https://support-center.oasgames.com/?lang=en-us and submit a ticket. Be sure to include full screenshots of the issues you are having aswell as any other related information.

I told them all the information they should be able to see the ingots on my account and what was received. There is no way to tell them how many rebate coupons I've had so what do I do about that? I shouldn't have to do foot work for them to fix an error in their game. I told them the server and the date it happened on. I even told them the guy it was on. I shouldn't be jumping through hoops because they robbed me of my three hundred dollars and that's what this is until I get what I paid for and that event is over so it's money wasted.

I have same problem i recharge and have not gotten my ingots yet i keep waiting for them i gave them every info they need this company smh ..........

If you've already sent in a ticket, It'll be handled there.

Sorry for the inconvenience.