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5.0 GNW Treasure Minato
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[ Help ] loading stuck at 16%

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potato93
  • Registered: 2017-07-24
  • Topics: 4
  • Posts: 11
On 2019-04-20 12:30:57 ｜ Show this Author Only ｜ Descending Order
1＃ Go To

im trying to make a new character but when i try to enter the game it stuck at 16% then it went black..try at mini client and browser same result..tried the clear cache thing..same result..any idea why?

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Jiburiru
  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
  • Moderator
On 2019-04-20 19:17:47 ｜ Show this Author Only
2＃

Hi! It looks like you have done most of the steps to fix the issue. Have you tried re-installing? If it continues, please take a screenshot and report it to Customer Service so they can check for you. You can find Customer Service here.

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