Dear Oasis Team.
I noticed yesterday, that you have the ability to buy clothing for coupons even if you already have that clothes. I spent 2,668 coupons on clothing I already have, and didnt get anything. So my question is How can the game allow a player to spend coupons on virtually nothing, stay with me, I paid the price for 46 frags of speed of light (which i thought was yes master) and then realized I already have this, but the money was gone, and so were the extra fragments. That's a bug and a mistake working in your advantage. In my book when you pay for something, you should get it, otherwise its a scam. Where are the fragments i bought? I'll be happy to give them to someone who doesn't have that clothing or get back the coupons I payed(2,688) for nothing.
According to Federal Trade Commission and I quote:
"When a business accepts your payment for products or services they must supply them to you within the timeframe they have indicated or if no time was specified, within a reasonable time.
If you do not receive the products or services you have paid for, your first step should be to contact the business to try and resolve the problem. (this is my second attempt to let you know about the problem.)
If you are still having difficulty resolving the problem, contact your local state and territory Federal Trade Comission. They may be able to assist you in your dispute with the business."
Please react accordingly, the support team in-game totally disregarded my report, but I understand people are just people, they make mistakes. This bug is in serious violation of any civilized trade regulations and should be dealt with immediately.
Kind regards
PervySage S:872 Big Dipper Jade UK
As u said in this post 'people are just people, they make mistakes', well you did a mistake too. It`s true that you shouldn't be able to buy a cloth once you have it but you could avoid that by paying just a bit of attention... I would be surprised if they give you the fragments you bought since there is not system that allows you to have extra fragments of clothing as you could see.
P.S. Just my opinion, i`m not attacking/defending anyone. I hope you`ll get your currency back and next time you want to buy something just double check if you have it already so that won`t happen again ;)
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