Don't know why complaint about bugs, if they don't do anything to solve it. Even if they "compensate " you it's only give you part of the rewards you have won, not full rewards. That's why people left the game.
There is no compensation, Oasis' choice
https://forum-narutoen.oasgames.com/page/show-post-39708-1.html
I would suggest posting your information and any relating screenshots to this thread.
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