Unacceptable

5.0 GNW Treasure Minato

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Unacceptable

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darkshawdows Registered: 2018-07-28 Topics: 2 Posts: 39 On 2018-10-10 16:05:11 ｜ Show this Author Only ｜ Descending Order 1＃ Go To So if we claimed purification runes now we cant claim sakura/sasuke gift pouch. This is so unfair. Why even place them there in the first place if it would have affected the redeemable of ninja pouch. I claimed like 5 times the purification runes there and now i cant claim ninja pouch. Everything is so poorly managed by Oasis. Reply

Exvius

Registered: 2017-07-24
Topics: 15
Posts: 723

On 2018-10-10 16:21:28 ｜ Show this Author Only

2＃

This issue is currently under investigation. Please be patient until then.

Daiske

Registered: 2017-07-24
Topics: 164
Posts: 3533

On 2018-10-10 20:43:14 ｜ Show this Author Only

3＃

Hello.

I talked with techs and the thing is, this specific event is coded in a way, where if you bought any purification runes before packs appeared again, system will think that you already bought 5 packs. In another words, if you redeemed purification runes, you are not able to redeem "Special Ninja Pouch" anymore. Due to this reason, we will bring this pack again in the future (hopefully near future) with similar price. But I can't tell you right now when and in what event.

Please accept my sincere apology for this situation. I will talk with our manager and try to bring this pouch back as soon as possible.

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