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[ Events ] Mistakenly Bought Wrong item

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Zhokann
  • Registered: 2017-07-24
  • Topics: 2
  • Posts: 6
On 2018-06-05 02:19:27 ｜ Show this Author Only ｜ Descending Order
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Good day,

Can someone please assist me.

I made a huge mistake now buying the wrong item in the shop. I wanted to buy CAVE KEYS, but instead I bought SAGE KEYS by mistake.

I bought 698 SAGE KEYS, thinking that i'm buying CAVE KEYS. Is there maybe any way to rectify this mistake by any means PLEASE!!

Its a real honest mistake made my me, and it cost me 5703 coupons and 1277 ignots.

If there is anyway you can assist please let me know

Kind Regards

s251 - Zhokann

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SSirus
  • Registered: 2017-07-24
  • Topics: 32
  • Posts: 291
On 2018-06-05 02:37:48 ｜ Show this Author Only
2＃

Oof, big fat rip, unfortunately, I don't think they can do anything about it

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Jiburiru
  • Registered: 2017-07-24
  • Topics: 68
  • Posts: 2221
  • Moderator
On 2018-06-05 02:45:47 ｜ Show this Author Only
3＃

Hi! Terribly sorry to hear that. From my knowledge, I do not think we are able to reverse the transaction.


However, you can contact customer service and they may be able to better assist you. You can find them here.


~Jib

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