Hello.

First of all, I would like to appologize in the name of our team for the inconvenience and process you had to go trough.

Tickets are closed even if the problem is not solved yet. It's being done in order to prevent players from spamming the tickets with unnecessary messages. I will check your case and also your ticket. According to the logs from your account, we will send you your missing coupons (if needed). If possible, please contact me via private message with your UID.

Again, please accept our sincere apologies.

Have a nice day.