New Great Tree events Rewards

5.0 GNW Treasure Minato

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Metempsychose Registered: 2017-07-24 Topics: 1 Posts: 7 On 2018-03-08 16:38:55 ｜ Show this Author Only ｜ Descending Order 1＃ Go To Hello ! Well.. I used my coupons on Great tree events to earn Nagato's frags and it wrote that I bought 0 frag. I checked on my ninja, and seen that it's real, I still have 30 frags of Nagato ... Those I bought aren't there, I put a screen as you can see and do something ! http://www.image-heberg.fr/files/1520497866686182881.png Don't know how to put the picture... XD This post was last edited by Metempsychose on 2018-03-08 16:38:55. Reply

S27Haineko

Registered: 2017-07-24
Topics: 0
Posts: 5

On 2018-03-08 18:25:30 ｜ Show this Author Only

2＃

I totally agree, bought Nagato fragments and the tree says I bought it but the recruit system says I still have the same amount of fragments what I had before.

Nothing changed just my coupons wasted...

Won him twice in the Lucky * 2 weeks ago and now the 16 frags are seems to be 0.

Screenshot_2 Screenshot_1

This post was last edited by S27Haineko on 2018-03-08 18:39:56.

Daiske

Registered: 2017-07-24
Topics: 164
Posts: 3533

On 2018-03-08 18:28:09 ｜ Show this Author Only

3＃

Hello.

We are aware of this problem and we are currently working on a fix.

S27Haineko

Registered: 2017-07-24
Topics: 0
Posts: 5

On 2018-03-08 18:35:05 ｜ Show this Author Only

4＃

Daiske On 2018-03-08 18:28:09
Hello.

We are aware of this problem and we are currently working on a fix.

Thanks Daiske ^^

Scarlettblue

Registered: 2018-02-02
Topics: 32
Posts: 2137

On 2018-03-08 19:51:51 ｜ Show this Author Only

5＃

S27Haineko On 2018-03-08 18:35:05
Thanks Daiske ^^

Beware he did not say you are going to get the fragments you should have gained.

S27Haineko

Registered: 2017-07-24
Topics: 0
Posts: 5

On 2018-03-08 20:21:10 ｜ Show this Author Only

6＃

Scarlettblue On 2018-03-08 19:51:51
Beware he did not say you are going to get the fragments you should have gained.

Yeah I know, and no clue what will happen.. losing so much coupons for nothing :(

Metempsychose

Registered: 2017-07-24
Topics: 1
Posts: 7

On 2018-03-08 22:35:23 ｜ Show this Author Only

7＃

S27Haineko On 2018-03-08 20:21:10
Yeah I know, and no clue what will happen.. losing so much coupons for nothing :(

I report it on customer service, they will give us back Nagato frags, but don't know when.... Let's see..

Daiske

Registered: 2017-07-24
Topics: 164
Posts: 3533

On 2018-03-08 22:55:31 ｜ Show this Author Only

8＃

S27Haineko On 2018-03-08 20:21:10
Yeah I know, and no clue what will happen.. losing so much coupons for nothing :(

You will get your fragments, worry not.

Please make sure to send us a ticket, we will check your logs and fix this problem.

Metempsychose

Registered: 2017-07-24
Topics: 1
Posts: 7

On 2018-03-09 03:19:38 ｜ Show this Author Only

9＃

Daiske On 2018-03-08 22:55:31
You will get your fragments, worry not.

Please make sure to send us a ticket, we will check your logs and fix this problem.

I don't know if it's normal, but I still don't have mine :P

Jaxane

Registered: 2017-07-24
Topics: 19
Posts: 29

On 2018-03-09 07:55:36 ｜ Show this Author Only

10＃

Send ticket is only thing u can say smieciu

Exvius

Registered: 2017-07-24
Topics: 15
Posts: 723

On 2018-03-09 18:47:04 ｜ Show this Author Only

11＃

Metempsychose On 2018-03-09 03:19:38
I don't know if it's normal, but I still don't have mine :P

You will get them soon. You just have to be patient.

Metempsychose

Registered: 2017-07-24
Topics: 1
Posts: 7

On 2018-03-10 00:04:38 ｜ Show this Author Only

12＃

Exvius On 2018-03-09 18:47:04
You will get them soon. You just have to be patient.

What do you mean by "soon"? Cause, it's been 2 days :P

Tobei

Registered: 2017-07-24
Topics: 34
Posts: 4320

On 2018-03-12 10:21:16 ｜ Show this Author Only

13＃

As Daiske stated, You'll receive your reward.

If you haven't by the end of this week. Feel free to message Daiske or myself.

Quicky Post