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5.0 GNW Treasure Minato
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Views: 9676 ｜ Replies: 13
New Great Tree events Rewards

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Metempsychose
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 7
On 2018-03-08 16:38:55 ｜ Show this Author Only ｜ Descending Order
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Hello !

Well.. I used my coupons on Great tree events to earn Nagato's frags and it wrote that I bought 0 frag.
I checked on my ninja, and seen that it's real, I still have 30 frags of Nagato ... Those I bought aren't there, I put a screen as you can see and do something !



http://www.image-heberg.fr/files/1520497866686182881.png


Don't know how to put the picture... XD




This post was last edited by Metempsychose on 2018-03-08 16:38:55.
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S27Haineko
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 5
On 2018-03-08 18:25:30 ｜ Show this Author Only
2＃

I totally agree, bought Nagato fragments and the tree says I bought it but the recruit system says I still have the same amount of fragments what I had before.

Nothing changed just my coupons wasted...


Won him twice in the Lucky * 2 weeks ago and now the 16 frags are seems to be 0.

Screenshot_2Screenshot_1





This post was last edited by S27Haineko on 2018-03-08 18:39:56.
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2018-03-08 18:28:09 ｜ Show this Author Only
3＃

Hello.


We are aware of this problem and we are currently working on a fix.

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S27Haineko
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 5
On 2018-03-08 18:35:05 ｜ Show this Author Only
4＃
  • Daiske On 2018-03-08 18:28:09

  • Hello.


    We are aware of this problem and we are currently working on a fix.

Thanks Daiske ^^

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Scarlettblue
  • Registered: 2018-02-02
  • Topics: 32
  • Posts: 2137
On 2018-03-08 19:51:51 ｜ Show this Author Only
5＃
  • S27Haineko On 2018-03-08 18:35:05

  • Thanks Daiske ^^

Beware he did not say you are going to get the fragments you should have gained.

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S27Haineko
  • Registered: 2017-07-24
  • Topics: 0
  • Posts: 5
On 2018-03-08 20:21:10 ｜ Show this Author Only
6＃
  • Scarlettblue On 2018-03-08 19:51:51

  • Beware he did not say you are going to get the fragments you should have gained.

Yeah I know, and no clue what will happen.. losing so much coupons for nothing :(

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Metempsychose
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 7
On 2018-03-08 22:35:23 ｜ Show this Author Only
7＃
  • S27Haineko On 2018-03-08 20:21:10

  • Yeah I know, and no clue what will happen.. losing so much coupons for nothing :(

I report it on customer service, they will give us back Nagato frags, but don't know when.... Let's see..

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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2018-03-08 22:55:31 ｜ Show this Author Only
8＃
  • S27Haineko On 2018-03-08 20:21:10

  • Yeah I know, and no clue what will happen.. losing so much coupons for nothing :(

You will get your fragments, worry not.


Please make sure to send us a ticket, we will check your logs and fix this problem.

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Metempsychose
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 7
On 2018-03-09 03:19:38 ｜ Show this Author Only
9＃
  • Daiske On 2018-03-08 22:55:31

  • You will get your fragments, worry not.


    Please make sure to send us a ticket, we will check your logs and fix this problem.

I don't know if it's normal, but I still don't have mine :P

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Jaxane
  • Registered: 2017-07-24
  • Topics: 19
  • Posts: 29
On 2018-03-09 07:55:36 ｜ Show this Author Only
10＃

Send ticket is only thing u can say smieciu

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Exvius
  • Registered: 2017-07-24
  • Topics: 15
  • Posts: 723
On 2018-03-09 18:47:04 ｜ Show this Author Only
11＃
  • Metempsychose On 2018-03-09 03:19:38

  • I don't know if it's normal, but I still don't have mine :P

You will get them soon. You just have to be patient.

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Metempsychose
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 7
On 2018-03-10 00:04:38 ｜ Show this Author Only
12＃
  • Exvius On 2018-03-09 18:47:04

  • You will get them soon. You just have to be patient.

What do you mean by "soon"? Cause, it's been 2 days :P

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Tobei
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2018-03-12 10:21:16 ｜ Show this Author Only
13＃

As Daiske stated, You'll receive your reward.

If you haven't by the end of this week. Feel free to message Daiske or myself.



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