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Views: 2009 ｜ Replies: 2
[ Other ] Recharge - Payment Failed

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Maxx "C"
  • Registered: 2017-07-24
  • Topics: 21
  • Posts: 156
On 2018-02-24 01:36:06 ｜ Show this Author Only ｜ Descending Order
1＃ Go To
Ive recharged today and it was all fine, and now im getting this:

Payment Failed
Payment Result : R0000:High risk

Any idea what this means or how to fix it?


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Spade ♣
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 44
On 2018-03-04 13:17:48 ｜ Show this Author Only
2＃

Hey there! That's pretty strange! If you are still having issues recharging, please submit a ticket through Customer Service Ticketing system, as it requires information that can't be addressed in a public forum.

Customer Service is located in the upper right corner of the game (browser or mini-client)--see screenshot below.

This will prompt a new window; then select "Recharge Problems" and create your ticket there.

Best wishes!

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