Platform: google chrome

sever: 10

time zone: LA

UID: 200000083702585

Character name: karateamaster

Country: USA

Internet provide: comcast

Event: spent coupons and coins, did 9 tails for 1 min, and it crashed

Platform (Browser -Chrome, Firefox etc / Mini client) :Mini-client

Server ID:S859 Serpent

UID (You can find your UID here): 200000107951910

Character name :Amythist

Time Zone :Pacific

Country:USA

Internet Provider:Comcast

Event you did before disconnection: repeated disconnects, doing 9 tails as well as standing in Kohona and failed re-connections sometimes getting a white screen with error code

Failed to load URL http://naruto-en-pst.oasgames.com/main.html?user_name=200000107951910&server_id=859&time=1506742170&client=2&platform=oasis_gameclient&sign=LhiceWoTm8uhMMeRvSHDVcwwDpybtkIFLQq1PTdj3OzznYu6bFWCr2BmHFvD6vADeSe6IBOpnmDYfJkrCv0q2bM5AR0ZlFHtNg37tLViKS51yiDmZFidc5X6zFbuaYDRIMVjWFejAbu/Eswt1jTFDauMQytK/aLAOKQewrD+2uU=&cnn_key=1506742167&logintype=4 with error (-118).

Platform : Browser Chrome

Server ID: S422 - Dancing Weapon

UID : 200000083234282

Character name : Demeter

Time Zone : NY EST

Event you did before disconnection: Afk on Arena Menu.

Platform : Client

Server ID: S5 rock lee NY

UID: 200000082964125

Character name :Pwnzinc

Time Zone : EST New York

Country: United States

Internet Provider: Comcast

Event you did before disconnection: Log in

Platform (Browser -Chrome, Firefox etc / Mini client) : Mini-Client and Chrome

Server ID: S859 - Serpent

UID (You can find your UID here): 200000085278902

Character name : Night

Time Zone : EST

Country: United States

Internet Provider: Bresco Broadband

Event you did before disconnection: Ranked Arena, walking around

Platform: Mini-client

Server ID: S02-Sasuke

UID: 200000082825564

Character name : Slazar

Time Zone : Western

Country: Canada

Internet Provider: Telus

Event you did before disconnection: Was doing Matsuri when I disconnected

It is definitely a routing issue coming into your network.

Tracing route to naruto-en-pst.oasgames.com [148.153.40.164]

over a maximum of 30 hops:

3 14 ms 16 ms 15 ms po-111-rur01.tumwater.wa.seattle.comcast.net [68.87.207.77]

4 18 ms 15 ms 14 ms po-2-rur02.tumwater.wa.seattle.comcast.net [68.86.96.218]

5 17 ms 19 ms 18 ms be-44-ar01.seattle.wa.seattle.comcast.net [69.139.164.22]

6 18 ms 20 ms 23 ms be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]

7 19 ms 19 ms 18 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]

8 19 ms 17 ms 22 ms ae13.zayo.mpr1.sea1.us.zip.zayo.com [64.125.14.145]

9 72 ms 72 ms 76 ms ae28.cs2.sea1.us.eth.zayo.com [64.125.29.104]

10 73 ms 95 ms 72 ms ae3.cs2.sjc2.us.eth.zayo.com [64.125.29.40]

11 72 ms 95 ms 90 ms ae2.cs2.lax112.us.eth.zayo.com [64.125.28.197]

12 81 ms 71 ms 72 ms ae3.cs2.dfw2.us.eth.zayo.com [64.125.29.20]

13 77 ms 76 ms 73 ms ae27.cr2.dfw2.us.zip.zayo.com [64.125.30.183]

14 71 ms 73 ms 83 ms ae2.mpr2.dfw1.us.zip.zayo.com [64.125.29.141]

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

Platform (Browser -Chrome, Firefox etc / Mini client) :

Server ID:S929

UID (You can find your UID here): 300061172639807

Character name : EiroAoi

Time Zone : Eastern

Country: America

Internet Provider: Xfinity(comcast)

Event you did before disconnection: any fighting event. nine tail/Matsuri

Platform (Browser -Chrome, Firefox etc / Mini client) : Mini - Client

Server ID: 2

UID (You can find your UID here): 200000082780740

Character name : C☺razon

Time Zone : EST

Country: USA

Internet Provider: Xfinity

Event you did before disconnection: Arena and Matsuri

and when things are running properly

Tracing route to naruto-en-pst.oasgames.com [148.153.40.164]

over a maximum of 30 hops:

3 15 ms 19 ms 14 ms po-111-rur01.tumwater.wa.seattle.comcast.net [68.87.207.77]

4 15 ms 15 ms 13 ms po-2-rur02.tumwater.wa.seattle.comcast.net [68.86.96.218]

5 19 ms 19 ms 18 ms be-44-ar01.seattle.wa.seattle.comcast.net [69.139.164.22]

6 21 ms 19 ms 20 ms be-33650-cr01.seattle.wa.ibone.comcast.net [68.86.93.165]

7 21 ms 19 ms 20 ms be-10847-pe02.seattle.wa.ibone.comcast.net [68.86.86.226]

8 43 ms 19 ms 20 ms ae13.zayo.mpr1.sea1.us.zip.zayo.com [64.125.14.145]

9 73 ms 73 ms 72 ms ae28.cs2.sea1.us.eth.zayo.com [64.125.29.104]

10 73 ms 71 ms 74 ms ae3.cs2.sjc2.us.eth.zayo.com [64.125.29.40]

11 72 ms 74 ms 81 ms ae2.cs2.lax112.us.eth.zayo.com [64.125.28.197]

12 73 ms 73 ms 72 ms ae3.cs2.dfw2.us.eth.zayo.com [64.125.29.20]

13 80 ms 73 ms 72 ms ae27.cr2.dfw2.us.zip.zayo.com [64.125.30.183]

14 72 ms 72 ms 73 ms ae2.mpr2.dfw1.us.zip.zayo.com [64.125.29.141]

15 108 ms 99 ms 121 ms 209.133.66.133.IPYX-134837-ZYO.zip.zayo.com [209.133.66.133]

16 86 ms 78 ms 114 ms 38.83.110.189

17 73 ms 72 ms 74 ms 139.159.118.54

18 72 ms 73 ms 72 ms 148.153.40.164

Trace complete.

Platform (Browser -Chrome, Firefox etc / Mini client) : Mini client

Server ID:s2

UID (You can find your UID here): 200000082696617

Character name : JoeyNin

Time Zone : West Coast

Country:USA

Internet Provider:At&t

Event you did before disconnection:It start when I was waiting for convoy and been doing all day and now I cant login.

Platform Browser -Chrome

Server ID: S8- Tenten

UID: 200000083608343

Character name : Traitor*

Time Zone : LA

Country: US

Internet Provider: Cox

Event you did before disconnection: Ninetails (Tonight) Sage Battlefields (Yesterday) Great Ninja War (Thursday)

Platform (Browser -Chrome, Firefox etc / Mini client) : Puffin

Server ID: 243 blizzard

UID (You can find your UID here): 200000085677400

Character name : shinøbiがみ

Time Zone : Pacific

Country: USA

Internet Provider: Comcast

Event you did before disconnection: Ninetails

Platform (Browser -Chrome, Firefox etc / Mini client) : Chrome and Mini Client

Server ID: S40 Kidomaru

UID (You can find your UID here):200000084945912

Character name : Comet

Time Zone : EST

Country: USA

Internet Provider: Comcast

Event you did before disconnection: Anything, Fighting Mitsuri, Bonds Arena, Nine Tails, Hot Springs. etc....

Hello ninjas!

If you encounter any disconnection or login issues during gameplay on September 29th, please report your problem to us with the following information:

Platform (Browser -Chrome, Firefox etc / Mini client) : MiniClient

Server ID: S99

UID (You can find your UID here): 200000088790392

Character name :KingofConquerers

Time Zone : Player Zone: -8 (not server's though)

Country: USA

Internet Provider: Charter Communications

Event you did before disconnection: Matsuri/Bonds, but I closed game without getting issues. Trying to login hours later and is giving me problems

We are aware of the issue and we will resolve it as soon as possible. We appreciate the communities feedback on this issue!

Best regards,

Naruto Online Operation Team

Platform (Browser -Chrome, Firefox etc / Mini client) : Both Mini-client and Internet Explorer

Server ID: S819 Kirin

UID (You can find your UID here): 300023012250964

Character name : Miru

Time Zone : PST

Country: USA

Internet Provider: Spectrum (formerly Time Warner)

Event you did before disconnection: 9-Tails Event. Everyone was disconnecting before and during.

Platform (Browser -Chrome, Firefox etc / Mini client) :Mini Client

Server ID: S5 Rock Lee

UID (You can find your UID here):200000087596070

Character name :ChrissySan

Time Zone :East/Ny Time

Country:USA

Internet Provider:Verizon

Event you did before disconnection:didn't dc during the events after the Events I started to dc.

Platform: chrome
Server ID: s185
UID: 200000092140401
Character name:EitaYamada
Time Zone:Pacific (LA server)
Country: U.S
Internet provider: xfinity
9tails & missed group summon

hi I been disconnected 9/29/2017 Platform (puffin web browser) : Server ID:Gaara S6 UID : 200000104557954 Character name AnthonySnow : Time Zone Pacific : Country USA: Internet Provider: Verizon Event you did before disconnection:9tails